Refund Policy

REFUND POLICY

We want you to be happy with our work. Here is how refunds and cancellations work.

MONTHLY BOOKKEEPING PLANS

~ Monthly plans are billed in advance for each billing period.

- You may cancel at any time with at least 15 days' written notice (email is fine) before your next billing date. Your service continues through the end of the paid period.

- We do not refund partial months. If you cancel mid-period, your books stay current through the last day you paid for.

- Setup fees are non-refundable once onboarding work has begun. ONE-TIME CATCH-UP / CLEANUP PROJECTS

- If you cancel before we begin work, you receive a full refund.

- Once work has begun, catch-up fees are non-refundable, because the hours are spent as the work is done.

- If we have not started within 30 days of payment for reasons on our end, you may request a full refund.

OVERPAYMENTS AND REFUND TIMING

- If you overpay, the extra is applied as a credit toward future service. We do not send overpayment differences back to you.

- Refunds go only to the original payment method, and only after the original payment has fully cleared — not just when it shows as available. For checks, that means waiting until the check has fully settled with our bank, which can take up to 15 business days.

- We never issue a refund to a different account, card, or person than the one that made the original payment.

HOW TO REQUEST A CANCELLATION OR REFUND

Email lehawkbookkeeping@gmail.com with your name, business name, and what you'd like to cancel. We respond to all requests within 5 business days, and approved refunds are issued to the original payment method within 10 business days.

OUR PROMISE

If something isn't right with our work, tell us first — most issues are a misunderstanding we can fix quickly, and we'd rather make it right than lose you.